- Quality will be the focus of QMS Cert’s technology, operational processes, and customer service. Our culture of quality service is characterized by customer focus and continuous improvement in everything we do. Quality service should be the main focus of everyone at QMS Certs. As we successfully deliver on our long-term commitment to quality, our people will strive to:
- Meet and exceed customer expectations
- Respond quickly and intelligently to a rapidly changing business environment and changing customer requirements.
- Be an organization to engage and retain customers.
- To ensure the continued success of the Quality Initiative, our leadership:
- Maintains an absolute, proactive, and long-term commitment to customer-focused, continuous service improvement.
- Understand the concepts, are familiar with the tools, and take a reward approach that allows us to fully integrate customer-centric continuous improvement into everything we do.
- Become a role model for QMS Cert’s quality value.
- The QMS Certs has established an impartiality committee to strictly comply with established fairness standards and to periodically review them.
- QMS Cert’s directors, management, employees, and subcontractors are committed to providing services that meet the requirements of all customers and prospects.
- The certification process ensures that all certification audits and decisions are conducted per the requirements of the relevant standards.
- QMS Certs is also committed to full compliance with all accreditation rules, relevant standards, and all requirements of all regulatory bodies.
- QMS Certs provides professional service to its clients through trained, experienced, and competent audit and support staff.
- QMS Certs will continue to work to improve its service delivery taking into account customer feedback, regular internal and external audits, report reviews, staff reviews, management review meetings, and management meetings.
- Customers who are dissatisfied with any aspect of the services provided by QMS Certs are encouraged to file a complaint in writing. This complaint will be reviewed promptly for a thorough investigation.
- Customers who do not agree with the certification decision, have the right to appeal the decision, which will be referred to an independent non-QMS Certs Appeals Panel.
- In conducting certification activities, QMS Certs fully recognizes the importance of ensuring that the certification process and all audits are conducted in an impartial manner and that there are no conflicts of interest.
- To this end, checks were introduced throughout the certification process to identify potential conflicts of interest and an independent impartiality committee was established to oversee the activities of the QMS Certs, in particular, the certification process
System Certifications
Product Certifications
Real Time Certificate Validation