1. Information We Collect

We may collect the following types of personal and business information:

• Name, company name, job title

• Contact details (email, phone, address)

• Business documentation related to QMS certification

• Audit-related data and correspondence

• Payment and billing information

2. How We Use Your Information

We use the information we collect to:

• Provide QMS certification and auditing services

• Maintain client records and communication

• Manage invoices and payments

• Comply with legal and accreditation requirements

• Improve our services and website

3. Information Sharing

We do not sell or share your personal data with third parties except:

• With your consent

• When required by law or accreditation bodies

• With trusted partners who help us deliver our services under confidentiality agreements

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All audit records and client data are stored securely with restricted access.

5. Data Retention

We retain certification and client data for as long as necessary to comply with legal, contractual, or regulatory obligations, typically up to 7 years.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent (where applicable)

• Lodge a complaint with a data protection authority

7. Changes to This Policy

We may update this policy periodically. Any changes will be posted on our website with an updated effective date.